Refund & Cancellation Policy
Last updated: May 7, 2025
We want every QuickDorm order to be perfect. This policy explains when and how you can cancel orders and request refunds.
1. Order Cancellation
Within 2 minutes of placing
You can cancel freely before a delivery partner accepts the order. Full refund guaranteed.
After partner acceptance, before pickup
Contact support immediately at quickdormofficial@gmail.com. Cancellation may be possible at our discretion. Refund subject to review.
After dispatch / out for delivery
Orders cannot be cancelled once the delivery partner has picked up and is en route. No refund applies in this case.
2. Refund Eligibility
Refunds are granted in the following situations:
- 📦
Wrong item delivered
You received a product different from what you ordered.
- 🍛
Damaged or spoiled product
The product arrived in an unusable or unsafe condition.
- ❓
Missing items
One or more items from your order were not delivered.
- 🚫
Platform-initiated cancellation
QuickDorm cancelled your order due to stock issues or technical problems.
- 💳
Payment debited but no order confirmed
Your payment was deducted but the order was not created.
3. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- ✗Order cancelled after dispatch
- ✗Delivery failed because the customer was unavailable or did not respond
- ✗Change of mind after order confirmation
- ✗Product consumed or used before reporting an issue
- ✗Incorrect address provided at checkout
- ✗Perishable items (dairy, fresh produce) once delivered
4. How to Report an Issue
- 1
Report within 2 hours
Issues must be reported within 2 hours of delivery. Late reports may not be accepted.
- 2
Email with evidence
Send photos of the incorrect/damaged item to quickdormofficial@gmail.com with your Order ID.
- 3
Investigation
Our team will review your report within 24 hours and notify you of the outcome.
- 4
Resolution
Approved refunds or replacements will be processed within the timelines below.
5. Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| UPI / PhonePe / GPay | 2–3 business days |
| Debit / Credit Card | 5–7 business days |
| Net Banking | 5–7 business days |
| Wallets (Paytm, etc.) | 1–2 business days |
* Timelines are from the date of approval and depend on your bank/payment provider.