QuickDorm
📄 Legal Document

Privacy Policy

Last updated: May 7, 2025 · Effective: May 7, 2025

QuickDorm ("we", "our", or "us") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights as a user of our campus delivery platform.

1. Information We Collect

When you use QuickDorm, we collect the following types of information:


Account Information: When you register, we collect your full name, phone number, and optionally your email address and university registration ID. Your phone number is your primary account identifier.


Google OAuth Data: If you sign in using Google, we receive your name, email address, and profile picture from Google. We do not receive your Google password.


Delivery Information: We collect your hostel name, block, room number, and delivery address to fulfil your orders.


Order Data: Product selections, order history, quantities, and transaction identifiers are stored to process and track your orders.


Device & Usage Data: We may collect your device type, browser type, IP address, and usage patterns to improve platform performance and security.

2. Payment Processing

QuickDorm processes payments through Cashfree Payments, a PCI-DSS compliant payment gateway. We do not store your card number, CVV, or banking credentials on our servers.


When you make a payment:

  • Your payment is processed directly by Cashfree's secure infrastructure.
  • We receive only the payment status (success/failure) and a transaction reference ID.
  • Cashfree's privacy policy governs how they handle your payment data.

    • For UPI and wallet payments, the same applies — credentials are never transmitted to QuickDorm servers.

    3. Cookies & Tracking

    QuickDorm uses the following cookies:


    Essential Cookies (Always Active):

  • Authentication tokens (JWT) to keep you logged in
  • Session identifiers to maintain your cart and preferences
  • CSRF protection tokens for security

    • Analytics Cookies (Optional, with consent):

  • Anonymous usage statistics to understand feature adoption
  • Page visit patterns to improve the interface

    • You can manage your cookie preferences at any time using our Cookie Preferences tool at the bottom of this page. Essential cookies cannot be disabled as they are required for the platform to function.

    4. How We Use Your Data

    We use your data exclusively to:


  • Create and manage your QuickDorm account
  • Process, fulfil, and track your orders
  • Send transactional email notifications (order confirmed, out for delivery, delivered)
  • Verify your identity during login and password reset
  • Prevent fraud and ensure platform security
  • Improve service quality based on aggregated, anonymised usage data
  • Comply with applicable laws and regulations

    • We never sell, rent, or share your personal data with third-party advertisers.

    5. Data Storage & Security

    Your data is stored in a Neon PostgreSQL database hosted on secure cloud infrastructure in the United States. We implement the following security measures:


  • All data is encrypted in transit using TLS 1.3
  • Passwords are hashed using bcrypt (12 salt rounds) — they are never stored in plain text
  • JWT access tokens expire every 15 minutes; refresh tokens expire in 7 days
  • Database access is restricted to authorised server processes only
  • Regular security audits and dependency updates

    • While we take every reasonable measure to protect your data, no transmission over the internet is 100% secure. Please use a strong password and do not share your account credentials.

    6. Data Retention

    We retain your data for as long as your account is active or as needed to provide services:


  • **Account data:** Retained for the duration of your account plus 90 days after deletion
  • **Order history:** Retained for 3 years for accounting and dispute resolution purposes
  • **Payment records:** Retained as required by applicable financial regulations (typically 5–7 years)
  • **Analytics data:** Anonymised after 12 months

    • You may request deletion of your personal data by contacting us at quickdormofficial@gmail.com.

    7. Your Rights

    You have the following rights regarding your personal data:


  • **Access:** Request a copy of the personal data we hold about you
  • **Correction:** Update inaccurate or incomplete information via your Profile page
  • **Deletion:** Request account deletion and data erasure (subject to legal retention requirements)
  • **Portability:** Receive your order history and account data in a machine-readable format
  • **Opt-out:** Unsubscribe from non-transactional communications at any time

    • To exercise any of these rights, contact us at quickdormofficial@gmail.com with the subject line "Data Rights Request".

    8. Third-Party Services

    QuickDorm uses the following third-party services, each governed by their own privacy policies:


  • **Google OAuth** (authentication): [policies.google.com/privacy](https://policies.google.com/privacy)
  • **Cashfree Payments** (payment processing): [cashfree.com/legal/privacy](https://www.cashfree.com/legal/privacy)
  • **Neon** (database hosting): [neon.tech/privacy](https://neon.tech/privacy)
  • **Vercel** (hosting infrastructure): [vercel.com/legal/privacy-policy](https://vercel.com/legal/privacy-policy)
  • **Cloudinary** (image hosting): [cloudinary.com/privacy](https://cloudinary.com/privacy)

    • 9. Contact & Updates

    If you have any questions about this Privacy Policy or how we handle your data, please contact us:


    Email: quickdormofficial@gmail.com

    Response time: Within 48 business hours


    We may update this Privacy Policy periodically. Significant changes will be communicated via email or an in-app notification. The "Last Updated" date at the top of this page will always reflect the most recent version.